The Analysis and Response Toolkit for Trust (ARTT)
project provides practical tools that support trust-building online conversations online.
The project brings together insights from research fields such as computer science, social science, media literacy, conflict resolution, and psychology, in addition to practitioners from communities focusing on health-related communications in journalism, vaccine safety, and Wikipedia.
Our main tool, the ARTT Guide, is a Web-based software assistant that provides a framework of possible responses for everyday conversations around complicated topics. By bringing together insights about how to engage in positive exchanges around credible information, and by providing guidance, encouragement, and inspiration, the ARTT Guide will help our users answer the question: “What can I say and how do I say it?”For example
, we noticed that one potentially contentious exchange around vaccines in a Reddit subreddit ended respectfully after the speakers engaged in listening, empathizing with different audiences, and taking the perspective of other people. (Wouldn’t it be nice if all conversations went like this?)
We aim to combine current expert guidance and encouragement through a software assistant so that people can combine ARTT’s insights with their own local expertise and experience as they strive to have better online conversations.